How do I request a refund?
As a company, we are committed to providing our members with the best possible experience, and that includes promptly resolving any issues that may arise.
If you are experiencing issues with billing or have been incorrectly charged, follow the steps below. We will work diligently to resolve the issue promptly and ensure your satisfaction.
Step 1: Gather the necessary information
Before you reach out to our Customer Service team, make sure you have all the information you need. This includes your account details, the date of the transaction, and the amount in question. Having this information ready will help us investigate the issue more quickly and accurately.
Step 2: Submit a support ticket via our contact form
To request a refund, you will need to contact our Customer Service team by submitting a support ticket through our contact form. Once you are on the form, select "Billing" from the drop-down menu and fill out the necessary information.
Step 3: Provide the information and describe the issue
When you are filling out the support ticket, be sure to provide all the information you gathered in step 1. Additionally, describe the issue you are experiencing in as much detail as possible. This will help our team better understand the problem and work towards a resolution more quickly.
Step 4: Wait for our investigation
Our team will thoroughly investigate the issue and determine whether a refund is warranted. If a refund is necessary, we will process it within 7-14 days. We take your trust seriously and are committed to ensuring your satisfaction.
Requesting Refunds for Special Circumstances
Dealing with difficult life events can be overwhelming and stressful, and the last thing you need to worry about is navigating refund policies. At our company, we understand that unforeseen situations can arise, and we want to do everything we can to assist our users during these trying times. That is why we offer refunds for special circumstances on a case-by-case basis.
To start the process, you will need to submit a support ticket through our contact form. When filling out the form, be sure to select the option "Special Circumstance Refunds" so that your request is routed to the appropriate team. We recommend providing as much information as possible about your situation, including relevant documentation if applicable. This could include a death certificate, doctor's note, or other relevant documents.
After you submit your support ticket, our Customer Support team will review your request within 7-14 days. We understand that these types of situations can be emotional and sensitive, and we approach each request with compassion and understanding. Our team will carefully consider your request and work with you to find a resolution.
We take the confidentiality of our users seriously, and any documentation you provide will be treated with the utmost care. Confidential documentation will be deleted immediately after we have finished our review.