How do I request a refund?
If you’ve been charged incorrectly or have concerns about your billing, we’re here to make it right. Our Customer Support team will investigate the issue and process refunds when warranted.
Here’s how to request a refund and what to expect.
How to request a refund for billing issues:
If you believe you’ve been incorrectly charged, overcharged, or received an unauthorized payment, contact our Customer Support team through the Help Center contact form. To help us investigate quickly and accurately, have the following information ready:
Your JobLeads account email address
Transaction date and amount
The invoice number. Check this article for guidance on where to find your invoice number.
A detailed description of the issue
When submitting your support ticket, select “Billing” from the drop-down menu and provide all relevant details about the charge in question.
Our team will thoroughly review your case. If a refund is warranted, we’ll process it within 7 to 14 days. We’re committed to resolving billing concerns transparently and fairly, ensuring you receive any reimbursement you’re entitled to.
Trial membership refund
If you cancelled during your trial period, you can request a refund of your trial fee through our money-back guarantee. Simply reach out to our support team to make your request.
Refunds for special circumstances
We understand that life doesn’t always go according to plan. When unexpected or difficult situations arise: serious illness, bereavement, or other hardships; the last thing you should worry about is navigating refund policies.
If you’re facing special circumstances that make it difficult to continue your membership, we’re here to help. We review these requests on a case-by-case basis with compassion and understanding.
How to request a special circumstances refund
Submit a support ticket through our contact form and select “Refund” from the drop-down menu.
Describe your situation with as much detail as you’re comfortable sharing.
Provide supporting documentation if applicable, such as a medical note, death certificate, or other relevant documents. All documentation is treated with strict confidentiality and will be securely deleted immediately after review.
Our Customer Support team will carefully review your refund request within 7 to 14 days and work with you to find a resolution. We approach every special circumstance request with empathy and respect for what you’re going through.
Your trust matters to us, and we’re committed to being on your side, especially when times are tough.