Resolving unrecognized charges from JobLeads
Are you experiencing issues with unrecognized charges from our service? Don't worry, we are here to help you find a solution. Our Customer Support team is always available to assist you, but before reaching out to them, there are a few steps you can take to verify if the charges are legitimate.
How to resolve unrecognized charges:
Step 1: Log in to Your Account
The first step is to log in to your JobLeads account using your registered email address and password. If you are unsure of your login credentials, you can easily reset your password by clicking the "Forgot password?" link on the login page.
Step 2: Review Your Account History
Once you have logged in, navigate to the "Account" section by clicking on your profile icon in the upper right corner. From there, click on "My Account" and then navigate to "Invoice Overview". Carefully review your transaction history to identify any invoices corresponding to the unrecognized charges.
Step 3: Confirm the Charges
If you find an invoice matching the charge in question, review the details to ensure it is accurate. If everything checks out, you can rest assured that the charge is legitimate.
Step 4: Contact Customer Service
If you are unable to locate a matching invoice or still believe the charges are incorrect, please contact our Customer Service team by opening a support ticket. In the ticket, provide all necessary information such as your account details, transaction date, amount in question, and any additional information that could help us investigate the issue.
Our Customer Support team will analyze the issue and usually respond within 3-5 business days. They will provide updates and next steps to ensure a satisfactory solution. We value your trust and will work diligently to address any billing concerns you may have.
It is important to note that in your invoice overview, you will only see invoices for purchases made for JobLeads. If the charges are for the resume writing service, you will be charged directly by our partner TopCV/TopResume and will receive an invoice from them.
If you need help obtaining an invoice from TopCV/TopResume, please contact them directly using the following links:
• For US clients: https://www.topresume.com/contact
• For clients outside the US: https://www.topcv.com/contact
To learn more, please read the article "Where can I find my TopCV/TopResume Invoice?"
Please note that the free resume review is a one-time offer and is only available in German and English. Any additional resume reviews must be purchased separately.